Terms and Conditions

Commercial Terms and Conditions of Supply
(Effective Date: 20/02/2026)
These Terms and Conditions (“Agreement”) govern the provision of services by edoco (“edoco”, “we”, “us”, “our”) to the purchasing entity or individual (“Client”, “you”, “your”).
By ticking the acceptance box at checkout, creating an Account, or making payment, you expressly agree to be legally bound by this Agreement. This Agreement forms a binding contract without the need for signature.
1. Definitions and Interpretation
Account means the registered access credentials issued to the Client.
Agreement means these Terms together with the Order confirmation.
Billing Cycle means the recurring monthly period commencing on the initial payment date.
Content means all materials, training modules, software, systems, documentation, data and intellectual property provided via the Platform.
Minimum Term means the minimum commitment period selected at checkout.
Order means the Client’s completed checkout submission.
Platform means edoco’s proprietary online learning environment.
Services means access to the Platform, training programmes, support services and related materials.
Headings are for convenience only and shall not affect interpretation.

2. Formation of Contract
2.1 The Client’s Order constitutes an offer to purchase Services.
2.2 A binding Agreement is formed only upon:
Completion of checkout,
Acceptance of these Terms via tick-box confirmation,
Issuance of written Order confirmation by edoco.
2.3 edoco reserves absolute discretion to accept or reject any Order.
3. Term and Minimum Commitment
3.1 The Agreement shall commence on the date of Order confirmation.
3.2 The Client agrees to a Minimum Term as specified at checkout.
3.3 The Agreement shall continue unless terminated in accordance with Clause 8.

4. Services
4.1 edoco grants the Client a limited, revocable, non-exclusive, non-transferable licence to access the Platform for internal business use only.
4.2 edoco may update, enhance, modify or remove Content at its discretion provided that the overall nature of the Services is not materially reduced.
4.3 Access is conditional upon full compliance with this Agreement and timely payment.
5. Fees and Payment
5.1 All Fees are as stated at checkout and are exclusive of VAT unless otherwise stated.
5.2 The Client may select one of the following payment structures:
(a) Upfront Payment
Full payment due immediately prior to access.
(b) Monthly Instalments
Recurring monthly payments collected automatically on each Billing Cycle date.
(c) Pay in 3
Three equal instalments collected at:
Checkout
30 days following initial payment
60 days following initial payment
5.3 By selecting an instalment option, the Client authorises automatic recurring charges.
5.4 Failure to make payment when due entitles edoco to:
Suspend access immediately;
Charge statutory interest under the Late Payment of Commercial Debts Act 1998;
Recover reasonable debt recovery costs;
Accelerate all outstanding sums for the remainder of the Minimum Term.
5.5 Fees are non-refundable except as expressly stated.

6. Cancellation and Notice
6.1 The Client may terminate this Agreement only by providing a minimum of three (3) months’ written notice.
6.2 Notice must be delivered in writing to [Insert Email].
6.3 The three-month notice period shall commence on the date written notice is received.
6.4 All Fees remain payable throughout the notice period.
6.5 No refunds shall be issued for partial months, unused Services, or early discontinuation.
6.6 Where instalments apply, all scheduled payments falling within the notice period remain due.

7. Intellectual Property
7.1 All intellectual property rights in the Platform and Content remain vested in edoco.
7.2 The Client shall not:
Copy, distribute, sublicense, reproduce or resell Content;
Reverse engineer or modify the Platform;
Share login credentials.
7.3 Any breach of intellectual property rights constitutes a material breach.

8. Termination
8.1 edoco may terminate immediately upon:
Non-payment;
Breach of this Agreement;
Insolvency;
Misuse of the Platform.
8.2 Upon termination:
Access shall cease immediately;
All outstanding Fees become immediately due.

9. Regulatory Responsibility and Compliance
9.1 The Client acknowledges that edoco provides training and educational materials only.
9.2 edoco does not provide legal, regulatory, compliance, health and safety or audit consultancy services.
9.3 The Client remains solely responsible for:
Compliance with all applicable laws and regulations;
Health and safety systems and workplace implementation;
Preparing for and responding to inspections, audits or enforcement action;
Operational decision-making.
9.4 edoco shall not be liable for:
Any fines, penalties, sanctions or enforcement action imposed by any regulatory or governing authority;
Failed inspections, audits or compliance reviews;
Loss of licences, approvals or accreditations;
Business interruption or reputational damage.
9.5 Completion of training does not guarantee regulatory compliance or protection from enforcement action.

10. Injury and Incident Disclaimer
10.1 edoco shall not be responsible for any injury, accident, damage, loss or incident occurring:
In the workplace;
During implementation of training;
As a result of operational practices of the Client.
10.2 The Client retains full responsibility for workplace safety, supervision and implementation of training content.

11. Indemnity
11.1 The Client shall indemnify, defend and hold harmless edoco, its directors, employees and agents from and against all claims, losses, liabilities, damages, penalties, fines, costs and expenses (including legal costs on a full indemnity basis) arising from or in connection with:
(a) The Client’s breach of this Agreement;
(b) Any regulatory investigation, enforcement action or fine;
(c) Workplace injury, health and safety breach or operational incident;
(d) Misuse of the Platform;
(e) Any claim brought by the Client’s employees, contractors or third parties;
(f) The Client’s failure to comply with applicable law.
11.2 This indemnity shall survive termination of the Agreement.

12. Limitation of Liability
12.1 To the maximum extent permitted by law, edoco shall not be liable for:
Indirect or consequential loss;
Loss of profit, revenue, goodwill or opportunity;
Regulatory penalties or business interruption.
12.2 edoco’s total aggregate liability under this Agreement shall not exceed the total Fees paid in the preceding twelve (12) months.
12.3 Nothing excludes liability for:
Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Any liability which cannot lawfully be excluded.

13. Service Levels
13.1 edoco shall use reasonable endeavours to maintain 98% platform uptime excluding scheduled maintenance.
13.2 Support requests shall be responded to within one business day where reasonably practicable.
13.3 No service credits or refunds shall be payable for downtime.

14. Data Protection
14.1 Both parties shall comply with UK GDPR and the Data Protection Act 2018.
14.2 Where applicable:
The Client is Data Controller;
edoco is Data Processor.

15. Force Majeure
edoco shall not be liable for failure or delay caused by events beyond reasonable control, including but not limited to acts of God, cyber-attacks, power outages, government restrictions or telecommunications failure.

16. Variation
edoco may amend these Terms from time to time. Updated Terms shall apply to future Orders.

17. Governing Law and Jurisdiction
This Agreement shall be governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.

18. Entire Agreement
This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions, representations or agreements.